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Terms & Conditions

Welcome to The Gift Merchant. These Terms & Conditions govern your use of our website and any purchases made through our online store. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. About Us

This website is operated by The Gift Merchant.

Throughout these Terms & Conditions, the terms “we,” “us,” and “our” refer to The Gift Merchant, while “you” and “your” refer to the customer or website visitor.

For any questions regarding these terms, please contact us.
 

2. Use of Our Website

You may use our website for lawful personal shopping and informational purposes only.

You agree not to:

  • Use the website for fraudulent or unlawful purposes

  • Attempt to interfere with the security or operation of the website

  • Copy, reproduce or commercially use our website content without permission

  • Submit false or misleading information

  • Attempt to access another customer's account or personal information

  • Use automated tools to scrape or misuse website content

We reserve the right to restrict or terminate access where misuse is suspected.

3. Product Information

We aim to ensure that all product descriptions, specifications, photographs, colours and other information displayed on our website are as accurate as possible.

However:

  • Colours may appear slightly different depending on your device or screen settings

  • Product dimensions and weights may be approximate

  • Packaging may occasionally vary

  • Minor differences in finish, texture or detailing may occur between products

  • Product availability may change without notice

For products available in multiple colours, sizes, finishes or styles, please ensure that you select the correct variation before completing your order.

4. Materials & Product Descriptions

We make every reasonable effort to describe product materials accurately.

Terms such as gold-tone, silver-tone, plated, PU leather, zircon, rhinestone, stainless steel, sterling silver, alloy or similar descriptions refer to the material or finish stated on the individual product page.

A product described as gold-tone or gold plated should not be interpreted as solid gold unless this is specifically stated.

5. Prices

Prices may change at any time without notice. However, once an order has been successfully placed, the price confirmed at checkout will normally apply to that order.

Any applicable taxes, delivery fees or additional charges will be displayed during checkout where required.

6. Orders

Placing an order through our website represents an offer to purchase the selected products.

After placing an order, you may receive an automatic confirmation email. This confirms that we have received your order, but it does not necessarily mean that your order has been accepted or dispatched.

We reserve the right to cancel or refuse an order where:

  • A product is unavailable

  • Pricing or product information contains an obvious error

  • Payment cannot be authorised

  • Fraudulent or suspicious activity is detected

  • Delivery cannot reasonably be completed

  • An order violates these Terms & Conditions

If payment has already been taken for an order that we cancel, the relevant amount will be refunded.

7. Product Availability

All products are subject to availability.

In rare cases, an item may become unavailable after an order has been placed. If this happens, we may:

  • Offer an alternative product

  • Offer a replacement variation

  • Cancel the unavailable item and issue a refund

We will contact you where necessary before making a substitution.

8. Payment

Payment must be completed using one of the payment methods made available at checkout.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method

  • The billing information you provide is accurate

  • Sufficient funds or credit are available to complete the transaction

Payments may be processed by third-party payment providers. Their own terms and privacy policies may also apply.

9. Shipping & Delivery

Orders are delivered to the address provided during checkout.

Customers are responsible for ensuring that delivery information is complete and accurate.

Estimated delivery times are provided as a guide and may be affected by circumstances outside our reasonable control, including courier delays, weather, customs, public holidays and periods of unusually high demand.

We are not responsible for delays caused by incorrect or incomplete delivery details supplied by the customer.

Please refer to our Shipping Policy for further information.

10. Returns & Refunds

Returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy.

Items must meet the eligibility conditions stated in that policy before a return can be accepted.

Certain items may not be eligible for change-of-mind returns for hygiene or safety reasons, including pierced jewellery, mouth-worn jewellery such as grillz, personalised products and items specifically marked as final sale.

Nothing in our policies is intended to exclude rights that cannot legally be excluded under applicable consumer law.

11. Clothing & Sizing

Clothing sizes may vary between styles and manufacturers.

Where a size guide is provided, customers should review it before ordering. Measurements may have small tolerances due to manufacturing methods.

We are not responsible for selecting a customer's size, but eligible clothing may be returned in accordance with our Returns & Refunds Policy.

12. Grillz & Mouth-Worn Fashion Accessories

Grillz and similar products sold by The Gift Merchant are intended as decorative fashion accessories.

They are not dental appliances and are not intended to diagnose, treat, prevent or correct any dental or medical condition.

For hygiene reasons, these items may not be returnable once used or opened where permitted by applicable law.

Customers should follow any care and use instructions provided with the product.

13. Promotions & Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Unless stated otherwise:

  • Promotions cannot be exchanged for cash

  • Discount codes may be limited to one per order

  • Certain products may be excluded

  • Promotions may have an expiry date

  • Promotional conditions may change or end without notice

Discount codes must be entered before completing checkout.

14. Intellectual Property

All content appearing on this website, including branding, logos, written content, graphics, layouts and original design elements, is owned by or licensed to The Gift Merchant unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit our content without prior written permission.

15. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services such as payment processors, delivery providers or social-media platforms.

We are not responsible for the content, availability, security or privacy practices of third-party websites and services.

Your use of third-party services may be governed by their own terms and policies.

16. Privacy

We collect and process personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that certain personal information may be required to process orders, payments, deliveries and customer-service requests.

17. Limitation of Liability

To the extent permitted by law, The Gift Merchant will not be responsible for indirect or consequential loss arising from the use of our website or products.

Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded.

18. Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access.

We may temporarily suspend or modify parts of the website for maintenance, updates, security or operational reasons.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will take effect when the updated terms are published on this page.

We recommend reviewing this page periodically.

20. Governing Law

These Terms & Conditions are governed by the laws applicable to [Your Business Location / Jurisdiction].

Any disputes will be handled in accordance with applicable local law and consumer-protection requirements.

21. Contact Us

If you have any questions about these Terms & Conditions, please Contact Us

The Gift Merchant

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